Pathetic Service from Thembi Hlaisi at Liberty

<p>I would like to voice my frustration at Thembi Hlaisi at Liberty. 5 years ago I took a funeral policy for my dad and in the past two months i have noticed that my debit orders were not going off - i called Thembi to find out why. She was supposed to assist me in this but to no avail. Numerous emails and calls to her she never responded. I found out that a debit order change was requested but i did not authorise this, i again asked her who had authorised this and she never responded. I am getting increasingly frustrated as i have been paying this every month for the past 5 years and most recently my dad has become very ill, if anything happens to him and i am unable to claim on this policy for him, I will hold Liberty responsible for the full payment. Thembi is a disgrace to the Liberty brand and should in my opinon not even be representing them.</p> <p> </p> <p>To date i have had no feedback from her. I will be taking this up with the Ombudsman.</p>