Pathetic Service from Liberty Life

I requested a change to my banking details for my Retirement Annuity payout on my 2 policies on 11 March both telephonically and by email. I received an email confirming the change on 12 March. 1 of the policies was changed and I received my payout. I phoned again in early April to confirm the 2nd policy payout and was advised that 1 policy had been changed and was assured that Liberty Life's error had been corrected. I phoned again on 14 April and was advised that this had not been done and would be corrected immediately. I received an email confirming it had been done, and yet the funds were paid into the incorrect account. I am now left with no money for food, Electricity and other urgent expenses. I spoke to Elaine Fe Villiers on 17th April and was advised that it would be escalated to her manager Josh Pillay. I advised that If I had not received the funds by 17:00 I would log a complain. This was not resolved and I did not receive any communication in this regard. I now expect this to be remedied URGENTLY even if Liberty have to be OUT OF POCKET for their incompetence. I will continue to complain until this matter is resolved.