PATHETIC SERVICE

On January 9th I sent in a request for withdrawel of R20000. A loved one in my family passed away, so on 11/1/2023 I phoned Libertylife and requested for a prompt payment because I had to travel for the funaral. I first struggled to get through so I requested a call back. But also did manage to get an agent on the phone at 10:14. She promised to give this through to the agent working with my request. At 13:19 Kabelo Mosumi phoned me. I told him the same. He talked to the other agent while I was still on the line. When he came back to me he said that the agent did not do as I asked but that he would. I still had to email him a clearer copy of my id and proof of banking details. I did so. I was phoned back on the 12th of January by a female agent saying that my withdrawel payment was cleared and would reflect in my account by the latest 48 hours. I then knew I could travel for the funeral because the funds would be in my account no later than Saturday. Up until now there is nothing in my acoount. Payment was not made. I was put in an extremely difficult position this weekend and had to make plans wich was humiliating to me. I am not borrowing money from Liberty. THIS IS MY MONEY. I spoke to an agent again at 12:35 today, January 16th. She informed me that payment has not even been made yet. She said that she sees a mail that Liberty sent me asking me if they should go on with payment. I also answered this mail saying yes. But I meant I was communicating with agents over the phone about the payment being urgent. That should reflect on the system regarding this specific clame? So I will be taking my business from Liberty. I have no interest in dealing wit a company that treats there clients in this matter. It is pathetic.