Pathetic service and turnaround time from liberty

I sent in a disability claim on the 20th July 2021, I was then asked for more reports which I got and sent in. After that they asked for more reports from a 3rd party insurance company. Considering I am on permanent disability already since May 2021. Now once again they asked for another report which was sent. They said that they would request a report from treating dr re: medication on the 30th September, after all my calls to liberty and Drs rooms, request was only sent to Dr 11th October. A whole week lost due to someone not doing their job. Now Dr on leave for a month. I will never recommend Liberty to anyone ever. I have a valid claim but yet all requests are been requested but yet I am on permanent disability. The client services dept dont know what is happening on my policy, each time a different story. The web page say 14days for claims ehat a lie. The description on my disability fund has two sections and I qualify for the claim as per 3 different brokers. I have been with them for years. Not one manager can get back to me after leaving numerous msgs for them or claim directors to contact me. Disgusting service.