Pathetic service and no sense of urgency

I am writing this review in utter disappointment and pathetic customer service. I have put in a claim in 2022 regarding critical illness, it’s now almost 3 years later and there’s absolutely no sense of urgency in finalising this. The last I heard was from Caroline Khumalo stating that the claim has been finalised but since then absolutely nothing. I keep waiting for the assessor Kamogelo to call me and it never happens. I’ve put it numerous requests as urgent but still receive no joy.