Pathetic service and dragging claim

I am absolutely disgusted eith Liberty service. To debit your monthly premium every month it's not an issue. If your debit order is late or whatever the situation is, they will call 100 times. But when you submit a claim and require payout from their side after a million doctor visits, blood tests and a letter from a specialist.. all done.. but its 6 months and my claim is dragging. Nobody calls and updates you! I'm actually frustrated now! 😖 like I've had it... I have so many policies with liberty and clearly feel like moving them all. I mean they don't put their clients first and prioritize! I am absolutely frustrated and ****ed! I don't know when this will be sorted!