1 reviews | Active since Oct 2011
Pathetic service and communication from Liberty Life
I don’t even want to give them 1 star!!! After continually communicating with them per email (as it’s impossible to get someone to speak to telephonically!!) I made a payment arrangement with them and sent them the necessary forms. The next communication I got is that my policy has been cancelled. So I spent another 10 minutes holding on to speak to someone on the phone. Eventually got to speak to someone and was promised a manager would call me. Low and behold, NO ONE CALLS ME, BUT I GOT SENT ANOTHER EMAIL. Eventually, a few days after I posted on Hellopeter, someone calls and tells me that I must do the reinstatement paperwork and pay the arrears of R1132 odd. So I sent the doc and let them know that that the arrears will be paid as soon as TERS has been paid as EVERYONE knows about the delays. I then get a letter saying that the arrears (for the period of 19 Aug to beginning Sept) is now R2498 odd, which I cannot for the life of me understand if my premium is less than R800 a month and I had made the arrangement for a reduced premium of R206 a month as Covid had left both my son and I without work. And no surprise here, but I queried the discrepancy on the 4th of Sept, and to date NOT A SINGLE PHONE CALL.
Liberty Life, I DO NOT WANT TO BE YOUR CUSTOMER ANYMORE. IF THIS IS HOW YOU VALUE A CUSTOMER OF 10 YEARS, I WANT NOTHING FURTHER TO DO WITH YOU. Please REFUND me ALL MY PREMIUMS paid, and rather go our separate ways.
Why, if I have sent you the reinstatement document, and you have acknowledged it, do you send me the VERY SAME document TODAY??? The document is signed by yourself, Executive Manager: Operations, but you clearly have no idea what’s go on in your company!!!! AND NO, no one has called me as per your message yesterday!! If this is what you think of my 10 year long premiums & business, I really want nothing more to do with you.
PLEASE REFUND ME ALL MY PREMIUMS AND LETS RATHER END THIS “RELATIONSHIP”. I have rarely experienced such utterly poor service.
Why, if I have sent you the reinstatement document, and you have acknowledged it, do you send me the VERY SAME document TODAY??? The document is signed by yourself, Executive Manager: Operations, but you clearly have no idea what’s go on in your company!!!! AND NO, no one has called me as per your message yesterday!! If this is what you think of my 10 year long premiums & business, I really want nothing more to do with you.
PLEASE REFUND ME ALL MY PREMIUMS AND LETS RATHER END THIS “RELATIONSHIP”. I have rarely experienced such utterly poor service.