Pathetic service

<p>I am utterly disgusted in the pathetic service that I have received from Liberty life the past 2 months.</p> <p> </p> <p>I am the policy holder since 01/09/2008. I have requested for my banking details to be changed on 20 April 2016. I spoke to Tokoluho Tshonisile who confirmed that it was too late to change the details as my debit order date is the 25th. He advised that I call back after my debit order date to change the details or make an EFT. I called again after the 25th and was advised that the systems were off line and that they cannot return my call as the call centre closed early that day.</p> <p> </p> <p>I called again on 28/04/2016 and was assisted by Kamohelo Futhwa who assured me that she has updated my banking details and that the outstanding premium would be collected. The premium was collected 04/05/2016.</p> <p> </p> <p>The premium was again not collected on 25/05/2016 and I called again on 03/06/2016 and was assisted by Kgosi, how confirmed that the premium was not collected and the banking details were also not updated. She updated it and confirmed that 2 premiums would be collected by latest on 07/06/2016. Again it was not collected, how do they get to two outstanding premiums?</p> <p> </p> <p>I was under that everything was fine on my policy. What if something happened to me, than what…. My beneficiaries would not have had access to anything. Is it really so difficult to update banking details?</p> <p> </p> <p>I've e-mailed the team leader Amith Singh at 08:06 this morning and still did not receive a reply.</p> <p> </p>