ML
Martin L

1 reviews | Active since Mar 2011

24 Nov 2015, 17:02

Pathetic Service

About 5 months ago i was diagnosed with stage 2 prostate cancer. I immediately contact my broker wrt this problem. He swiftly helped me with the claim and all the paperwork. I've been for my radiation treatment and more follow ups with the doctors but no joy from Liberty.<br> 5 Months later I haven't received a cent from my claim, just questionnaires wrt my GSW, Dog bites, Motorbike accidents,Mountain bike accidents. <br> Nobody can tell me how cance and the above relates. I am not allowed to speak tom the assessor that works on my claim, they don't take customer calls!! <br> <br> It is if they are looking for excuses not to pay out the money. Service of this service provider is pathetic. I feel sorry for my wife if I die, and she needs to claim from them.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply25 Nov 2015, 15:17
Official
Hello Maximusl,

I have left a message on your voicemail. We apologise for the frustration you are experiencing. Your complaint has been escalated to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
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