Pathetic Service

My mum passed away over a year ago, Emails was sent to us regarding my mums retirement annuity which we were entitled to being her beneficiaries. We had rep**** to all mails, but all we got was generic emails as responses. When we finally was told what to send we sent all documents, since August this year we have been complying wih every request Liberty has sent us, if we sent it they said they never received it and this is only if we called in can followed up on the status of this. There has been NO COMMUNICATION from Liberty unless we call them. Which when I do they are not able to give me all information as they say they have to get the assessor to contact us. Which never happens Now every document that they have requested and was sent numerous time are in. I called this morning 22.11.2019 at 8:34 Spoke to Tebogo. She confirmed that they have receivedy everything but there was a note on the system saying the assessor tried to call me and left a message, firstly there was NO CALLS to me nor was there a message left for me!!! The assesor will contact us on the 29 November 2019. We want to know what is the actual hold up this time. Please understand that my mum passed away over a year! Liberty has been of NO HELP what so ever!!! This has been such a long process, and still see no end to this as no one will communicate with us! This is the reason why all of us would rather take our policies else where, cause this is not the kind of service I would want my kids to go through in the event something happens to one if us! We would like and answer ASAP! And want this to be closed today. Thank you Alicia Naidoo