Pathetic *****s @ Liberty Customer Services

Sent an email to *** on the 1st March 2024, surrendering my policy. Never received any communication from them until I called to follow up 6 days later, spoke to "Unathi, then find that all they did was send an SMS not to me the "policy holder" but to the financial advisor. I then requested a confirmation of receipt of which on the 7th March 2024, I received a email requesting documents to be resent because of illegibility excuses. I m so tired tired of liberties clever idiots that give us the runabout then when we follow up they make excuses. Just because they can and think they can get away with it.