Pathetic Response

Since signing my retirement and investment portfolios a month has not gone by without issues, first they debit 4X the amount signed, due to human error, this was credited after a week, so thank you. Now all of a sudden they are unable to deduct every second month from my account, one month everything runs off as fine, the next it skips for 2 months saying it was returned by the bank. I then go to the bank, confirm there has been sufficient funds, and then ask Liberty to try again, then it works. Back and Forth. Back and Forth.

Look I understand that these things happen, but every 2 months I get a mail, " you are behind in payments/payments rejected". We all confirmed funds in there, the bank, me and liberty, but still this happens.

Eventually gave up, cancelled both policies, now get 8 full length documents to sign just to leave because Liberty *****ed up, NO! keep your documents, roll them up into a tiny ball and you know what to do then.

ref: ********** 237