Pathetic Response
Liberty say that I have not been paying my policy.... I wrote to them an told them that the debit order is still active on my bank account . They asked for proof of this , which I have now emailed 4 times ( including twice to: ********** ) I STILL get a generated response telling me that I have not responded to their request !!!
This is beyond frustration...and ridiculous Mike Hughes ( Botswana) 00 ********** 0279
Dear Mr Hughes
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Hughes
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations