PATHETIC LIBERTY LIFE THE WORSE INSURANCE COMPANY EVER...TAKES YOUR MONEY BUT POOR SERVICE TURN AROUND AND POOR CLAIMS RESOLUTION

liberty life has the worse customer service ever, I have taken out a retrenchment policy with them, it took them over a month just to confirm my application and then when taking out the policy it was easy to sign up but putting in a claim has been a nightmare. nobody contacts you, nobody is able to assist you. They want bank statements showing you being paid by the UIF which in itself is a problem. I have given them the retrenchment letter which shows i was retrenched and the money is mine since its a policy that i own. Furthermore, they have financial advisors that does not care nor can they assist.

Liberty Life also went and lapsed my policy without even notifying me, I was paying for over 7 months and then when i began to enquire about my policy I was told that it was lapsed???

Todate the statements are forever wrong, when they finally managed to fix my account I was then told how much to pay, but each month I get a statement showing I am behind, when I followed it up the first time I was told that it was an electronic error, the second time I got another statement saying I am in arrears, i followed up with them, to this point its still not resolved and no feedback has been received.