Pathetic Financial Advisor service

Poor advisor service. I have a Financial advisor who I literally have to beg to assist me with any requirements with regards to my portfolio. Suzanne Uys, does not respond to urgent queries, always an excuse for delay. I have a request pending since 28 September 2020, no help or communication from her. Once again quick to sell you business, hard to keep the promise of after service. Very disappointing service... Second experience with Liberty, it's probably time to move...