Pathetic Customer Service

<p>I signed up an invest plan with Liberty 4-5 months ago. I have never received any correspondence from them since signing up. Its so bad that I didnt even know my own policy number as it was never communicated with me.</p> <p>I decided to call them on 01/03/2017 to follow up and enquire about the plan. I spoke to one of the consultants who advised I email surrender documents she had forwarded me. I did that and got a read receipt but still no communication.</p> <p>Today I called to follow up on my pay out as its been more than 5 days and I still haven't received it. I spoke to Lucky who kept insisting I didn't send any documents as he cant pick up any corresponsdondence. He told me to resend the documents but they'll only action it after another 5 days. I told him it was unacceptable and requested to speak to manager. Was placed on hold for more than 5 mins with no feedback till i decided to hang up.</p> <p>I'm really disgusted by Liberty's way of doing business. I have policies with other companies and must say their service level and communication strategies are just too good. This is just so low key, You guys can do better.</p>