Parent Funeral Plan

On 01 February 2015 I took a Parent Funeral Plan and its origin Policy Number was ***) and later was changed to the following Policy Number (***). I have been a committed Premium towards this policy in the beginning. I have paid through the bank and later when I'm employed to the Public Service I changed the method of payment to the Persal system at work.

I was surprised that from May to August 2023 there was no Deduction on my Payslip and on the 08 August 2023 I phoned to enquire about this and I was infomed that they are escalating the matter Reference Number for the Call is 125 271 884. And after the call I forwarded an email to them at 08:47 and I did not get a response in this regard.

Today the 14 August 2023 i phoned again i was shocked to be told that my Policy lapsed last year July 2022 whereas each and every month there were deductions on my Policy. This really frustrated me as they cannot give me a detailed explanation. My understanding is that if i can miss 3 payments my policy will lapse in this regard I'm paying through Persal how can it lapse.

I was informed that there was a change of method payment which they cannot explain who did that.

I have attached proof payslips and email send to them