Own Your Life Rewards - Quinton Henry Taylor

I am in the process of applying for a new medical aid with liberty life. i wanted to opt in on the own your life rewards programme. i was a member more than 2 years ago by them and cancelled this years ago, but they still say membership pending? now the problem is i cant apply for a new membership because of the old one pending? can someone sort this out for me ? this is unacceptable as now i cant apply for the new membership.