Own your life rewards

After more than 10 calls from myself, numerous threats of legal action and follow up calls by a liberty broker I still had to wait about 20 days for my Gym rewards refund. This is not what I signed up for. Even worst is the fact that call center agents and supervisors pass the buck and no one takes responsibility. To date I am still waiting for a formal apology from Liberty. <br> Despite confirming details regarding the payments with every call the incorrect amount was also deposited into my account. <br> I would like for this complaint (my 4th formal one) to be taken seriously. If not I will be taking my business elsewhere.