OVERCHARGING AND EXTRA DEDUCTIONS

I have been contributing by debit order for a life policy to Liberty Life for the past 16 years. Last month, there was an overdeduction of the debit order which left me financially embarassed and caused significant financial hardships owing to several debit orders being returned and consequent bank charges for this. LIberty life was slow to respond and reluctant to refund the money. Eventually (more than a month later) only a portion of the overdeduction was refunded. Communication from Liberty was not forthcoming, and there was no apology or intent to assist. It seems like something underhanded is going on as the people concerned in Liberty do not return calls or respond to correspondence.