OVER CHARGE

My wife and I hold several policies with Liberty RA, Investment as well as other covers. It was highlighted to us that once we gain our higher education certificates (Bcom Degree) our premiums will automatically be reduced. we both graduated and updated information was processed and sent to head office by our PFA. We budgeted accordingly for December 2015, this was not processed by head office staff and the initial amount was debited for December 2015. I laid a complaint and was advised that I will receive a lower deduction in January 2016, YET again the initial amount was deducted.<br> This has affected my rating with my bank as we only keep funds for our debit orders in our account. We intend on purchasing a new home in 2016 and this will affected my application. TO DATE, I have not received any communication from LIBERTY head office with an apology or any way on fixing this matter, MY creditability with the bank we I have thrived so long to maintain has been taken away due to the incompetence of LIBERTY staff and their processes. I have advised my PFA to cancel all my our policies with LIBERTY,SERVICE IS POOR AND PATHETIC. STAY AWAY FROM LIBERTY