Open claim pending for a year

I've opened up claim in sep 2023 and till date my claim is still pending.

Claim ***

On the 20th Sep 2023 - I submitted claim forms ID and supporting specialist doctors documents.

They requested even further documents which I provided to liberty on the 22 Dec 2023 at this point it takes more than 2 months for them to respond on the 26th Feb 2024 to which they ask for further information, I responded with the required information on the 28th Feb 2024 another month later 28th March 2024 they get back to me that they are unable to reach the required doctor - Took Liberty 1 month to call the doctor. I emailed Caroline Khumalo numerous times and have not gotten any positive way forward

18 April 2024 I called the doctor myself the same doctor Caroline Khumalo couldn't get ahold of for a month and requested for him to complete the documents they required .

12th May 2024 I emailed Caroline Khumalo the documents from the doctor.

More than 2 months go by and on the 22nd July 2024 another employee of liberty phumelele khanye sends me an email with questionnaires for me to complete

30th July 2024 I emailed back as to why am I completing questionnaires based on an illness I don't have and that I'm not claiming against.

After sending multiple follow ups I simply get a response from another Liberty employee named Mosa Seseane stating liberty required 10 days to get back to me.

Now currently it's been over a month since that email.

Is there even 1 competent person working in Libery ??

Does anyone even follow up on outstanding claims ??

The service and the don't care attitude I've received from Liberty is absolutely disgusting and highly disappointing

I would appreciate it if the claims manager could contact me with much urgency.