Online services lack everything, so does the people who respond to emails

The website does not work well. I want to add documents to my vault because every time you send docs to Liberty, they do not receive the email. But the vault function does not work. When you send emails to ask how to get it done, they do not answer. I am sure the staff does not know.

My husband and I have a joint life policy and I am the premium payer, yet they refuse to add this policy to my profile view. How does that make sense to anyone, I am a life insured and premium payer.

They need to up their game and do proper online features and train their staff