1 reviews | Active since Aug 2018
Ongoing claim since February
Good day,
I have been struggling for months wrt a claim being processed. Ive also phoned in countless of times regarding status of progress without success. Only feedback I get is that the claim is still under reviewing. I had to submit 4 pma's which one I had to wait for the dr to return from sick leave for 2 months. Then I I had to resubmit another which took 3 weeks in addition.
This conclusion is of extreme importance and its creating a lot of stress for myself,hence me going this way. As my broker and myself have send countless of mails and made countless of calls.
If somebody can please assist, as I phoned in again and apparently the claim has been reverted to another assesor, yet they cant provide me with addequote feedback.
Hoping to heat from you soonest.
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer relations
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Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer relations
***
