Once again - double debited

Item: Liberty Group South Africa
Rating: 2
Author: Jacque W

So I just received a sms regarding my stop order for my annuity - then seconds later another one came through - same as last month - double debited... Get this sorted out. This is the last time I go through Hellopeter, next time it will be our Legal Department you will explain to.

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Replies (1)

Liberty Group South Africa's replyOfficial

08 Sept 2015, 09:05

Hello Landy110,

Thank you for your posting.

We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require further information or assistance.

Regards
Thandeka Mangxaba
Liberty Group Customer Relations
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Liberty Group South Africa's reply08 Sept 2015, 09:05

Official