Ombudsman

I Mr Ramesar Rampersad would like to lay an official complaint . the policy has lapsed during the first lock down due to covid my debit order did not come off for two months . i was told to do a payment to re-instate the policy that i had the policy for 14 years by my broker. the payment was done payment information sent off . new debit order forms done . the broker then comes back to me and says the policy cannot be re-instated due to my health . i feel this was unfair from you liberty life side as when I took the policy I had no sickness 14 years later during covid my policy doesn’t go off for two months , then I apply for covid relief and do the payment as requested by liberty . Liberty then says you cannot reinstate due to my health that is very unfair . this will be sent to the Ombudsman to resolve