DL
Daniel L

1 reviews | Active since Jul 2010

26 Oct 2015, 14:06

OBAKENG LEBISI IS KING OF CUSTOMER SERVICE!!

I recently contacted Liberty Life to change my debit order date. The date was accidentally changed from the 25th to 21st of each month and as a result, my debit order was debited against my bank account resulting in a fee of R60 (returned Debit Order) as charged by my bank. I immediately contacted the Liberty Life call Centre and Obakeng Lebisi headed my query. He was effective, helpful, experienced, professional, and extremely friendly. He is an asset to Liberty and I do hope he will be rewarded for his excellent customer service skills!! What a lovely experience and, did this gentlemen change my perception about Good Customer Service! Thank Obakeng Lesbisi...you are a star and you certainly made me a happy client!

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply27 Oct 2015, 10:18
Official
Hello LubbeD,

Thank you for your posting.

We are very delighted to hear that you are pleased with the service you received from Obakeng.

I will forward this compliment to him and his manager.

Please feel free to contact me should you require any further information or assistance.

Regards
Naome Ncube
Liberty Customer Relations
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