Nothing liberating about liberty life

I app**** for an advance on one of my policies and it's been 8 days for a process that previously was done within 48 hours. The process was first delayed by the fact that I was given insufficient documents, then after 5 days I was given another form to complete, to now make matters worse they require my bank statement for an account they debit every month without fail. Can someone please use their logic or does the CEO have to authorize such an amount. If am receiving such service, I wonder what'll happen to my beneficiaries when the time comes for claims. Service has gone to the dogs!