EC
Everon C
1 reviews | Active since Sept 2009
24 Apr 2015, 09:02
Not very service oriented
I have just e-mailed a request to liberty life on one of my policies. I have got a response back saying it will take 72 working hours to resolve...That's 9 whole days.. SERVICE, WHAT SERVICE!!!Can you really care about customer service if you offer a 9 day turnaround time to your customers...I would hate to think what would happen if I had to make a claim....
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Replies (1)
Liberty Group South Africa's replyOfficial
24 Apr 2015, 09:29Hello easy E,
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply24 Apr 2015, 09:29
Official
Hello easy E,
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***