NOT TREATING THEIR CUSTOMER FAILY

<p>Im so bored I paid for the funeral cover for more than 20 years for my uncle passed away on Monday. I then phoned Libery call Center and spoke to Mohau Mahopo who confirmed that the policy has lapsed.</p> <p> </p> <p>I then explain to her that i have changed to Debit Order and Im now paying via EFT and ever since November 2016 and one of her colleque advised that i need to send proof of payment to some ********** and ever since i have been sending little did i know that i was wasting my time.</p> <p> </p> <p>Even though i found that to be very *********** that the so called world class company can fail to manage incoming emails of such crucial element of their core function but because I was desperately looking for help i reseved my comment. Due to the fact that the funeral is this coming weekend I resent all the proof to her personal email that she gave me which was also concerning cause now it mean that the ball is in her cot if she decided not to come to work or ignore my emails IM DOOMED.</p> <p> </p> <p>I waited for her feedback to date nothing, I then phoned again today and the lady by the name of Maria Maake asked me to hold while she is checking with the incharge lady Mohau, eventually after almost after 5min she came back with the MOST SHOCKING *********** ANSWER I HAVE EVER HEARD AND THAT I WISH AT NO ONE TO HEAR ESPECIALLY AFTER YOU LOST YOUR LOVED ONE-"Mohau said i must tell you that she has referred the matter and she/they will REVERT back in 5 days"</p> <p> </p> <p>GOSH I FELT LIKE DYING TOO REALLY CAN FNB BETRAY ME LIKE THIS???????? OBVIOSLY I TOOK A COVER LONG AGO DURING THEIR ERA I WOULDNT HAVE BOTHERED IF IT HAS LIBERTY NAME AS THEIR TAT TO GET PAYMENT WAS 24HRS NOW WHILE MY UNCLE IS LYING IN THE MORGUE AFTER I PAID HALF OF MY LIFE TIME FOR THIS COVER I KNOW NEED TO RUN AROUND AND BORROW MONEY.</p> <p> </p> <p>IM SO BORED AND DISSAPOITED WITH LIBERTY AND *********** CALL CENTER AGENT WHO DO NOT EVEN HAVE TELEPHONE ETIQUETTE. I NEED SOMEONE TO RESOLVE THIS I DON T EVEN KNOW WHAT ARE YOUR REQUEIREMENT BEFORE I KNEW IT I WILL BE TOLD TO POST**** THE FUNERAL BY WANTING ALL KINDS OF DOCUMENTS TO MAKE THE MISSION MORE IMPOSSIBLE </p>