Not owning up to their Promise

I cancelled my policy with begining of Desember 2015 - paid for Desember <br> <br> It works in such a way that you get R400 of Virgin Active Gym fees back - IF YOU GYM 8 TIMES or MORE<br> <br> In January they refused to pay.<br> <br> Stating my End (30 Nov ) payment was for Nov . <br> <br> That is not true , as like everything - WE PAY IN ADVANCE. <br> <br> WELL WHAT CAN I DO , THEY ARE NOT GOING TO PAY THE R400 AND THAT IS THAT <br> <br> OR SO THEY SAY .<br> <br> Andre - George , Western Cape <br> <br>