RI
Razia I
1 reviews | Active since Mar 2015
04 Apr 2016, 20:52
Not increasing premuim means less payout
I have Liberty Medical Lifestyle insurance.I stopped the annual increase in my premium, which resulted in me getting only a 93% Payout if I put in a claim. So I get penalized for not accepting the annual increase.
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Liberty Group South Africa's replyOfficial
05 Apr 2016, 07:36Hello Mystery123,
We apologise for the frustration this matter has caused you.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply05 Apr 2016, 07:36
Official
Hello Mystery123,
We apologise for the frustration this matter has caused you.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***