Not happy

I have been getting same email over and over We hereby acknowledge receipt of your claim. Please be advised we are unable to process the claim due to the following reasons.

- Bank account verification rejected again because surname does not match/link with bank account number member need to visit bank and update surname. Member need to visit bank and make sure the bank update Lelatsa as surname. since this claim was lodged from February. now i must pay another month at the renting place cause i couldn't go home since retrenchment