Not even Bad service, No service at ALL

So with all the years spent with this company, since 2013 I have concluded they have a tendency of taking people for granted. Bayadelela. For years I kept my retirement annuity with them. When I wanted to make changes to my beneficiaries, only then did I realise I no longer had a financial advisor and I was not informed nor handed over to any. When I went into the self service portal, it was not updated. I logged calls, they usually respond after 2 weeks ke.

I moved my policy to another company, I logged a call for them to return the last debit order since I have moved my policy. It's almost a month since I logged that call, they asked for my bank statement to "prove" that they really debited me. I sent it, they said they are investigating. That was 2 weeks ago. Funny now they can't see in their system that they debited me but had i missed a debit order, they would call a day after. I want my money nina! You did not want bank statements to debit my account, you have proof now you dragging your feet?