HP
Hanneley P

1 reviews | Active since Feb 2011

07 Nov 2018, 16:19

Not deducting the amount that was quoted and approved

I amended my policy. I accepted the quote and with my first debit order and new policy they added R235.48 without my approval. I need someone to please help to resolve this issue and correct my policy as per the quote I approved. This is very upsetting and disappointing to me as client. I also want to be refunded the amount of R235.48 that was deducted extra without my approval. The quote a approved was for R758.52 and the amount deducted and that is on my policy is R994. UNACCEPTABLE!!!!!!!!!!!!!!!!!

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply14 Nov 2018, 09:14
Official
Dear Hanneley 

Thank you for your posting.

Agreeable to our telephonic conversation earlier on refers:

I am so delighted to hear that your complaint has been resolved.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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