RM
Rumani M

1 reviews | Active since Nov 2010

21 Jul 2015, 11:34

NonCompliance to Protection of Personal Informatio

On Friday the 17th of July 2015 i received a call from a Liberty Life Financial Advisers assistant, who wanted to sell me a Liberty Life product. When i asked him where he got my details he informed me that his just a PA for Dervly Swaratlhe who is a Liberty Life Financial Adviser, I then asked to speak to Dervly whom i was told he is not in the office but i got his mobile number. When I called him and asked him where he got my details was shocked when without any hesitation he just told me he bought my Personal information from a leads company that sells information to them. The reason i have a problem with this is i didn't give any company permission to sell my details nor ask anyone from Liberty to call me and sell me anything. I am shocked that some companies in the financial industry still don't adhere to regulations such as PROTECTION OF PERSONAL INFORMATION ACT. And companies such as Liberty for that matter.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply27 Jul 2015, 12:02
Official
Hello smaruping,

Thank you for your posting.

We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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