Non Payment by Liberty Life

After closing all my policies with Liberty Life I requested that my pension fund contributions be stopped and paid back into my bank account. After supplying them with the requested information and documents I am still wait for this to be paid into my account - 12 months. Each time I think it will be paid I again receive a request for more documents. Anyone who has opened a policy with any broker / company knows the amount of paperwork, documents, blood tests, etc, that need to be completed, however, when you close these policies they seem to have non of your personal information. Delay tactics! Just disgusted from the service I have received!