JL
James L
1 reviews | Active since Mar 2014
15 Sept 2021, 15:03
No service
My son sent an email to Liberty on 3 September, asking for a form. He received a reference number. It's now nearly 2 weeks and he is still waiting. Why can't they just put all the forms online, then my son won't have to wait?
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Replies (1)
Liberty Group South Africa's replyOfficial
16 Sept 2021, 17:56 Dear James Lee
I apologise for the frustration that you have experienced.
I have escalated your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
I apologise for the frustration that you have experienced.
I have escalated your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply16 Sept 2021, 17:56
Official
Dear James Lee
I apologise for the frustration that you have experienced.
I have escalated your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
I apologise for the frustration that you have experienced.
I have escalated your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***