No sense of responsibility from Liberty

When I didn't receive my payout on the date it was due, I followed up and was told 'sorry but you didn't sign a page so it was not processed'. Jacky's job (Liberty - all the same to me - the client) is to make sure that all the documents are completed and if it isn't INFORM ME. I sent through my docs twice: in December and January. Liberty only notices this after I ask what's the delay. What if I didn't ask and just waited and waited like I am waiting for a response to my mails.<br> I asked for Jacky's managers details in an email I sent after i was told about their mess up and expected a response...NOTHING! <br> I sent the page that was missing and asked to be informed of the payment date. Oh she did said she would escalate... sorry, 'request an escalation' this offers no peace of mind that the matter is taken seriously by Liberty. <br> I have now sent 3 requests for a payment date and so far... as usual - no response. <br> <br> I am disgusted at the poor service, the don't care attitude and terrible feedback. <br> <br> I will never recommend Liberty to anyone, unless dealing with *********** staff who don't care is appealing.