NO RESPONSES AFTER MONTHS OF NUMEROUS ATTEMPTS TO UPDATE PROFILE INFORMATION REGARDING COUNTRY RELOCATION

Good Day, I am very annoyed and unpleased with the lack of customer care with Liberty Life. I havea been sending emails, after emails without a response and logging calls without assistance. I have life insurance with Liberty and have tried on numerous attempts via email and telephonic communication to inform Liberty that I have relocated and no longer working and living in South Africa. I have submitted all relevant documentation regarding my relocation and to show that I am now living in the UK, I had further posed a question as to what effects (if any) that this relocation will have on my contract and life cover. My most recent communications (besides those sent and dated 2018) were in August 2019 and have followed up since without avail. This is not a difficult task and I am failing to understand why it would take months to get a response. When I call customer care I am told that the underwriting team doesn't take calls and that will prioritize and escalate my case but even till today no one has since gotten back to me, and Ofcourse everytime I call I get a different person who couldn't even care less about how many times I have contacted Liberty. Should something happen to me (God forbid) you will try find loopholes surrounding my relocation to not pay out my cover (that's what insurance companies are known for) I really don't know what else I need to do to get assistance. PLEASE LOOK INTO MY REQUESTS AND ACTION ACCORDINGLY. I pay monthly premiums but not getting the deserved customer attention required. The most annoying part is that my spouse submitted his documents after me and he has recieved confirmation, what kind of system is in place for customer inquiries if it takes MONTHS AND MONTHS to action something so simple. Can someone please assist cause my hands are really tied now .