No response to my emails

I had a policy with Liberty under my previous employer EWC since Nov 2012 to march 2015. In February 2015 I submitted a query on the amounts to be paid out on my statement as it was way too different from what my other mates who were contributing the same amount as I.i simply asked for an explanation as to why it is like that. Initially Poppy Furkir was not responding on time until i engaged Karen Lane. A payout was made for the same amount i was quering in August and i resubmitted the query again asking for an explanation why two people contributing same amount to fund will get different payouts no response i send emails every month no one responds. Even the respentatives of my former Employer EWC not even a single response yet i always cc them on all emails.Then i wonder why really my payout is different because no one can explain to me how they came up with such a figure for me.