No response to claim queries.

So frustrated. My mother passed away in November last year. Sanlam has approved the payment of a death benefit, a portion of which (Life insurance) needs to be paid to Sanlam first by Capital Alliance before the benefit payment can take place. Despite much following up there is still no response from Capital Alliance/Liberty as to when this will be paid. Given the current state if the economy in our country this is shocking! Pulling my hair out trying to get this resolved!