1 reviews | Active since Nov 2012
No response regarding cancellation of debit
Yesterday at 10:00am I spoke to Justine who was very hepful and I even rated his best service. He promised that he's unable to cancel the debit effective 1 Dec 2017 he will refer the query to policy changes to effect the cancellation. 24 hours has passed and I've not received any confirmation. I've also emailed Portia kabo, nompumelelo sithole, bridey nkosi and ********** still no confirmation of debit cancellation.
Dear Miss Zondi
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
SIzwe Ncipha
Liberty Group Customer Relations
***
Dear Miss Zondi
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
SIzwe Ncipha
Liberty Group Customer Relations
***