No response or communication from liberty

<p>I was allocated a new advisor a year after the initial one had resigned, whom I met on the 20th of October 2016(last year) already, and asked him to make amendments onto my profile. With regrets to this day 11/07/2017 I still haven’t heard anything from Liberty and the amendments have not been made. I sent both Vuyo Shologu the financial manager (who had set up for me to meet with the advisor) and Tshepo Mokgopo the advisor an email over a month ago(20/05/2017) trying to find out what had happened and possibly cancel the policy seen as I was not receiving any client service from Liberty. To this day none of them has responded to my mails and no one allocated to attend to this case either while still debiting my account.</p> <p>I even took an initiative to send an online request for a callback from liberty sales team so I can have someone atleast look up for me to see if I had been allocated a new advisor after Tshepo without my knowledge thinking maybe Tshepo had left Liberty, a gentleman called me to confirm that Tshepo was still my advisor and still employed within Liberty. I do not hold any interest communicating with both these gentlemen anymore going forth. I need this sorted out by Liberty effective immediately please! I have run out of patience trying to get assistance from Liberty and its employees with no luck.</p>