No response from Liberty – Policy incorrectly made inactive

Policy No: *** Email sent to Liberty: 04 March 2026 Contact number: *** I am extremely disappointed with the lack of response from Liberty regarding policy number above. I recently received communication stating that my policy has been made inactive. This came as a surprise because I have been paying this policy for several years. On the few occasions where a premium may have been missed, I ensured that the payment was made the following month. I emailed Liberty to request clarification and assistance with reinstating the policy, but to date I have not received any response. I also want to highlight that I had intended to pay the February premium before the 7th, as I have done previously when catching up on payments. As a long-standing client, I expected better communication and assistance. I would appreciate it if Liberty could urgently investigate why the policy was made inactive and assist with reinstating it. I hope this matter can be resolved as soon as possible.