CC
Clinton C
1 reviews | Active since Aug 2019
01 Aug 2019, 10:32
No response from Liberty, *********** staff.
I have come to the conclusion that "***" does not work - it is completely useless, no one responds to emails sent.
I have requested a section 14 transfer in early July. In this form (Application for section 14 fund transfer out) I have indicated that I would like to stop paying premiums, nevertheless a debit order went off today - unacceptable.
How long does it take you to receive or read an email? 30 days? Are there any humans working at Liberty?
At this point I am beyond frustrated.
Helpful (0)
Replies (1)0
Replies (1)
Liberty Group South Africa's replyOfficial
01 Aug 2019, 15:25Dear Mr Crawford
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Liberty Group South Africa's reply01 Aug 2019, 15:25
Official
Dear Mr Crawford
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relations
***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Please feel free to contact me should you require any information. Kind regards
Lerato Rikhotso
Group Customer Relations
***