WB
Wynand B
1 reviews | Active since Aug 2011
31 Mar 2016, 15:58
No Response
I canceled my Lib life account via email as instructed on the 22nd of March.<br> On the 29th I sent an email again asking for assistance.<br> I have not received any communication back via email regarding the cancellation.<br> I have however called there call center and asked regarding my cancellation where I was told that my cancellation was received and I will receive a cancellation email but I am still waiting.<br>
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Replies (1)
Liberty Group South Africa's replyOfficial
01 Apr 2016, 06:54Hello wynandb27,
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply01 Apr 2016, 06:54
Official
Hello wynandb27,
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***