No resolution to my complaint of 10 August

This is a follow up of my complaint of 10 August. Mrs Tshepang Khumalo has provided me with inaccurate information and different figures on her communication ro me inspite of me providing her with documentation to assist her in resolving my issue. I sent her an email on 29 August 2022 and I have not received a response to my email and neither an acknowledgement.

She also provided me with a bank account number where future premiums can be paid into but I have discovered that this account does not allow ATM payments and neither can it be done using internet banking, but only at a Bank Teller. How inconvenient is this. Isn't this why we have internet banking etc, so that one doesn't have to go into the bank to do a financial transaction. How am I supposed to pay my premiums and I shudder to think what will happen should I not. This matter how gone on for far too long and an urgent resolution is required.