No regard for metally ill clients

I have been paying my income protector policy for years now, now comes the time when I need them to pay and they have total disregard for my claim. I was declared temporarily disabled by my psychiatrist in July 2018, we are now in Feb 2019 and still no payment. Is it just that Liberty does not take metal illnesses seriuosly enough or am I the exception? Shame on you! I called them on numerous occasions still no feedback. Liberty kindly pay all my premiums back and cancel my policies, I am sure it will be more then your eventual pay out.