PZ
Pam Z
1 reviews | Active since Nov 2012
14 Nov 2015, 19:22
No refund for Gym rewards
No refund reward paid into my account as per Liberty agreement, I have being to the gym 5 x for October as I am writing exams. On inception of the policy I was informed that each gym attendance R50.00 will be refunded or full refund when 15 x gym attendance was met. I have checed on my payments, nothing is allocated for me for 15 November 2015
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Replies (1)
Liberty Group South Africa's replyOfficial
16 Nov 2015, 07:43Hello PHELADI.Z,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Liberty Group South Africa's reply16 Nov 2015, 07:43
Official
Hello PHELADI.Z,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***